102 people assisted of which
37 Homelessness advocacy cases
o 18 Homelessness application Advocacy; progression of case and support with Housing Plan to access accommodation – including 2 extensions of interim accommodation pending review & 4 success reviews/escalation)
o 12 Homelessness application Advocacy; interim (emergency) accommodation attained for people experiencing or imminently facing street homeless
o 1 Settled accommodation attained - Supported accommodation attained
o 1 Suitable Temporary Accommodation attained (pathway to settled)
o 3 recent referrals pending outcomes
o 1 Advice only
o 1 Did not attend initial appointment
o 9 Settled accommodation
6 Social housing
2 Private rental sector
1 Supported accommodation
o 3 Short-term accommodation (pathway to settled)
o 12 pending outcomes, continuing support
o 3 Advice only after initial outcome
o 2 continued with other services after initial outcome
o 4 left interim accommodation & disengaged – substance misuse issues and DA; 2 have returned to the service
o 2 left Norwich
o 2 disengaged
Norfolk County Council - Adult Social Services, Children's Services, Crisis Support Fund, Social Care Community Engagement ~ HMPPS ~ Norfolk Integrated Housing and Community Support Service ~ Community Chaplaincy Norfolk ~ Pathways(Homeless outreach) ~ Social prescribers ~ Equal Lives ~ Vulnerable Adult Service – GP ~ Norwich Consolidated Charities ~ Substance Misuse services - Change, Grow Live, The Matthew Project ~ MIND ~ Millenium Library ~ Hope Church ~ St Martin’s Housing Trust ~ Norwich City Council - Specialist Support Team NCC ~ Citizens Advice ~ Shelter ~ South Norfolk and Broadland District council - Community Connector ~ DWP (custody) ~ Self-referrals & client recommendations ~ Drop-ins at The Arc (Salvation Army) and The Matthew Project.
HMPPS ~ Norfolk Integrated Housing and Community Support Service ~ Community Chaplaincy Norfolk ~ Pathways (Homeless outreach) ~ Social prescribers – GP surgeries ~ Children’s services ~ Substance Misuse Services - Change Grow Live, The Matthew Project ~ Supported Housing providers – The House of Genesis, St Martin’s Housing trust ~ Shelter ~ Members of the public
10 referrals
6 x Advocacy – Homelessness applications
2 x Advice
2 x Consultancy
42 referrals
14 x Advocacy – Homelessness applications
5 x Advocacy – move on
9 x Advice
11 x Consultancy
1 x Contact – no reply
2 x Initial contact only
34 referrals
14 x Advocacy – Homelessness applications
2 x Advocacy – move-on
8 x Advice
6 x Consultancy
2 x Contact – no reply
2 x Declined – not in scope
We had to pause referrals mid-January as we were at capacity... we continued to provide consultancy for professionals until we open up referrals again in April 2026
3 x Advocacy – Homelessness applications
3 x Advice cases
1 x Consultancy
6 x Consultancy – no capacity
1 x No capacity
1 x Contact – no reply